Refund policy

We understand that sometimes things don't go as planned. Whether you've ordered the wrong size, changed your mind, or encountered an issue, we're here to make the return process straightforward and stress-free.

🕒 15-Day Return Window

You have 15 days from the date of delivery or pick-up to return any new, unused, and unmounted tires or wheels. Except for clearance items. See the eligibility criteria below.

✅ Return Eligibility

To qualify for a return, please ensure:

  • Condition: Items must be in their original, unused condition - no mounting, driving, or damage.
  • Packaging: Products should be returned in their original packaging with all the original labels attached.
  • Clearance or Final Sale Items: Items marked as clearance or final sale are not eligible for returns or exchanges.
  • Authorization: Obtain a Return Authorization (RA) by contacting us. Returns without an RMA will not be accepted.

💰 Return Fees

  • Shipping costs: Return shipping costs are the customer's responsibility unless the return is due to an error we made.
  • Restocking: Since tires are a bulky, heavy product that requires considerable handling for restocking, we have to charge a fee to cover the costs of processing returns. A 15% restocking fee will be applied to all returns that are not due to an error we made.

💳 Refund Process

  • Method: Refunds will be issued to your original payment method.
  • Deductions: Return shipping fees, if applicable, and restocking fees will be deducted from your refund.
  • Processing Time: Refunds are typically processed within 5 to 10 business days after we receive and inspect the returned item.

❌ Non-Returnable Items

  • Mounted or Used Products: Tires or wheels that have been mounted or used are not eligible for return.
  • Shipping fees: Shipping fees paid on the original order are non-refundable.
  • Services: Fees for services such as mounting, balancing, or installation are non-refundable.

🚚 Lost or Delayed Shipments

If your order is delayed or incomplete, please contact us immediately. We will open an investigation with the carrier.

This process usually takes 5 to 7 business days, and up to 30 days in some cases.

Based on the outcome, we will either issue a refund or send a replacement.

🛠️ Damaged Products

If your order arrives damaged, please reach out to us right away and include clear photos of both the product and the packaging.

  • Damage during delivery: If the damage happened in transit, we’ll start a claim with the shipping carrier. Please hold on to all packaging materials - they’re needed for the claim. Once the carrier confirms it was their responsibility, we’ll send you a replacement of the same item. Please note: refunds or product swaps aren’t available in this case.
  • Damage before shipping: If the issue occurred before your order left our hands, we’ll review your photos and may schedule an inspection. If it’s confirmed, we’ll replace the product at no cost to you.
  • Damage after delivery: If the damage occurred after you received the item, we’ll look into the situation and may offer a partial refund depending on the circumstances.
  • Customer- or installer-caused damage: Unfortunately, we can’t offer refunds for damage caused by improper handling or installation. In these cases, our fitment guarantee will also be void.